Privacy Policy

VividGen ("we", "us", or "our") is an AI automation and chatbot agency owned and operated by Christopher Wygoda, based in Poland. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, use our contact form, or engage our services.

Because we are located in Poland (European Union), we are subject to the General Data Protection Regulation (GDPR). We primarily serve clients in the United States and take reasonable steps to comply with applicable US privacy expectations.

1. Who We Are

Data Controller: Christopher Wygoda trading as VividGen

Location: Poland, European Union

Contact: chris@vividgen.io

2. Information We Collect

a) Information you provide directly

When you fill out our contact or demo request form, we collect:

• Full name
• Email address
• Phone number (optional)
• Business name or type
• Service interest (e.g. chatbot, missed call text-back)
• Any information you include in your message

b) Information collected as part of service delivery

When we build your automation system, we may access or process:

• Your business phone number and calendar system
• Contact details of your customers (as processed through your automation system)
• Communication logs generated by your chatbot or SMS sequences

We act as a data processor in relation to your customers' data. You, as the business owner, are the data controller for that data and remain responsible for ensuring your use of automated outreach complies with applicable laws (including TCPA in the US and GDPR where applicable).

c) Information collected automatically

• IP address and approximate location
• Browser type and version
• Pages visited and time on site
• Referring URL

3. How We Use Your Information

• To respond to your enquiry and schedule your free demo
• To build, deliver, and maintain your automation system
• To send invoices, project updates, and monthly performance reports
• To provide ongoing technical support
• To improve our website and service offering
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

• Legitimate interest — responding to your demo or service enquiry.
• Contract performance — processing data necessary to deliver your automation system once engaged.
• Legal obligation — retaining financial records as required by Polish tax and accounting law.

5. Third-Party Services

We use the following trusted third-party services to operate our business:

• Resend — delivers contact form submissions to our inbox. SOC 2 compliant. Resend Privacy Policy →
• GoHighLevel — CRM and automation platform used to build and run client systems. Data processed on GoHighLevel's infrastructure. GoHighLevel Privacy Policy →
• Zapier / Make — used to connect and automate workflows between third-party services.
• Netlify — hosts this website. Netlify Privacy Policy →

These processors handle data only as instructed by us and are bound by appropriate data processing agreements.

6. Data Retention

We retain contact enquiry data for up to 3 years after our last interaction, or longer where required by Polish accounting regulations. Client project data (automation configurations, communication logs) is retained for the duration of the engagement and for 12 months after cancellation, unless you request earlier deletion.

You may request deletion of your data at any time (see Section 7).

7. Your Rights

Under GDPR, if you are in the EU/EEA, you have the right to:

• Access — request a copy of personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data
• Restriction — request that we limit how we process your data
• Portability — receive your data in a machine-readable format
• Object — object to processing based on legitimate interests

US-based clients also have rights under applicable state laws (e.g. California CCPA/CPRA). We honour equivalent access, deletion, and opt-out rights for all users regardless of location.

To exercise any right, email chris@vividgen.io. We will respond within 30 days.

8. SMS and Automated Messaging

As part of our service delivery, your customers may receive automated SMS messages through systems we build for you (e.g. missed call text-back, lead follow-up). As the business owner and data controller, you are responsible for ensuring:

• You have appropriate consent from recipients before automated messages are sent.
• Your messaging complies with the TCPA (US), GDPR (EU), and any other applicable regulations in your jurisdiction.
• An opt-out mechanism is present in all automated messages where required by law.

VividGen will advise on best-practice message templates during setup but is not responsible for ensuring your specific use of messaging complies with your local law.

9. Cookies

Our website uses only essential technical cookies necessary for the site to function. We do not use advertising cookies, cross-site tracking cookies, or third-party analytics cookies that require consent under the ePrivacy Directive.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, or disclosure. Our website is served over HTTPS and contact form data is transmitted via Resend's encrypted infrastructure. Client automation data is held within GoHighLevel's SOC 2-compliant environment.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children. Contact us if you believe we have inadvertently done so and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Active clients will be notified by email of material changes.

13. Complaints

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the Polish supervisory authority:

14. Contact Us

For any questions about this Privacy Policy or your personal data: